Unilateral Termination of the Contract

The consumer has the right, within 14 days of receiving the item, to notify Olival d.o.o. that they wish to withdraw from the contract, without providing any reason for their decision. The withdrawal period begins on the day following the date the item is received.

The only cost incurred by the consumer in connection with the withdrawal from the contract is the cost of returning the item, which is charged according to the courier service’s price list. In the case of returning or exchanging defective products, all costs shall be borne by Olival.

If a bonus, discount code, or promotional code was used when placing the order, these benefits are considered discounts and are non-refundable. Only the amount actually paid by the consumer will be refunded.

NOTES

  • The consumer is responsible for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to determine their nature, characteristics, and functionality.

  • The received item must be returned undamaged and in the same quantity as received, unless the item has been destroyed, damaged, lost, or reduced in quantity through no fault of the consumer.

  • The consumer may not continue to use the item without limitation after withdrawing from the contract.

  • Repeated testing of the item is considered use of the item, which results in the consumer losing the right to withdraw from the contract.

  • To process a refund, a valid bank account number (IBAN) must be provided together with the returned goods that qualify for a return.

  • The refund will be issued within the statutory period of 14 days (in accordance with the Consumer Protection Act), after the product has been received at our warehouse.

  • When returning products, the consumer is responsible for properly packaging the product(s) in a cardboard box to prevent damage during transport. If damage occurs because the consumer failed to adequately protect the product during packaging (e.g., products returned wrapped only in paper or a plastic bag), the return or exchange request will not be accepted.

  • The consumer must return the goods without undue delay and no later than 14 days from the date of submitting the request for unilateral termination of the contract.

To cancel an order, complete the form below by entering your order number and bank account number (IBAN), then confirm by clicking “Submit.”